Returns and Refunds Policy

This policy applies to orders collected from the store's branch. The store is the seller, and Dentakit helps follow up any return or refund request.

Check your order at the counter

Please check the items at the counter before leaving the branch and compare them with the order in the app. Any error found at the counter is fixed on the spot.

Unavailable items

The user is never charged for an item not handed over.

Wrong or damaged items

• Report them at the counter, or within 48 hours of pickup through Profile → Help and Support in the app with a photo of the item.
• After checking, the item is replaced or refunded.

What cannot be returned

• Consumables once opened.
• Sterile and hygiene products once their packaging is opened.

This does not apply to items shown to be defective or non-conforming.

Devices and instruments

• They are covered by the manufacturer's warranty.
• The user may return them within 14 days of pickup under the Consumer Protection Law No. 181 of 2018 where it applies, in their original condition and complete packaging.
• This policy does not limit any right under that law.

How refunds are made

• Refunds are paid in cash at the branch, or by another method agreed with the user.
• Refunds are made within 7 working days of the return or refund being approved.

Contact

Through Profile → Help and Support in the app, or by email: support@dentakit.app