Terms of Use

About these terms

These terms govern the use of the Dentakit app, operated by the Dentakit team. By using the app, the user agrees to these terms and to the Returns and Refunds Policy, and confirms having read the Privacy Policy.

The service

• Dentakit is an online marketplace that connects users with independent dental supply stores.
• The store is the seller. The sale contract is between the user and the store, unless the product or order clearly states otherwise.
• The store is responsible for the product, its conformity and expiry date, and the accuracy of its details and price.
• Dentakit is responsible for operating the app, receiving orders, passing them to the store and following them up, and providing support.
• Delivery is not currently offered; all orders are collected from the store's branch.

Who may use the service

The service is intended for dental students and dentists. Anyone under 18 may use it only with the consent of a parent or guardian.

Account

• Sign-in uses the phone number and a one-time code.
• The user must provide accurate details and keep them up to date.
• The user is responsible for activity on their account and must keep their phone and sign-in codes safe.
• If the user suspects their account was used without permission, they must tell us at once.

Ordering and pickup

• The user chooses the branch and a pickup slot. Each slot lasts 30 minutes, on the same day or the next, within the branch's opening hours.
• "As soon as possible" means the earliest available slot at least 30 minutes away.
• After the order is confirmed, a 4-digit pickup code is shown. The code is given at the counter to collect the order and should be shared only with a person collecting on the user's behalf.
• A reminder arrives 15 minutes before the slot. The user can change the slot, or tap "I'm on my way" to let the branch know.
• The branch holds the order for up to 2 hours after it is ready, and never beyond the branch's closing time.
• If the order is not collected within the hold period, the branch may cancel it, and that counts as a no-show.
• No-show rule: after 3 no-shows, pickup ordering is paused on the account for 14 days.

Prices and fees

• Prices are in Egyptian pounds and are set by the store.
• A pickup fee may apply and is shown with the total price before the order is confirmed.
• The price shown at confirmation is binding.
• Prices include VAT where applicable.

Payment

• Payment is in cash at the counter on pickup.
• There is no online payment in the app.
• The user pays only for the items handed over.

Cancelling an order

An order can be cancelled in the app before preparation starts. Once preparation starts, it can no longer be cancelled in the app.

Unavailable items

• If an item turns out to be unavailable during preparation, we ask the user to choose: accept a substitute, continue without it, or cancel the order.
• If the user does not answer within 7 minutes, the item is removed and the order continues.
• The user is never charged for an item not handed over.

Kits, offers and loyalty points

• Student kits: a ready-made kit for each study year that can be copied to "My kits", edited and ordered. A kit order may carry a discount, shown before confirmation.
• Offers: each store sets its own offers, their conditions and their duration.
• Loyalty points (where a store enables them): points are earned at 1%, 1.5% or 2% of the order value depending on the tier (bronze, silver, gold). One point equals one piaster. Points can cover up to 20% of an order. Points expire after 6 months, each store's balance is separate, and points cannot be exchanged for cash.

Order chat and ratings

• Order chat is for communicating with the branch about the order. The Dentakit support team may read it to provide support and settle disputes.
• An order can be rated within 7 days after it is completed. Ratings must be honest and about the order. We may remove ratings that are abusive or unrelated to the order.

Professional use

The products listed are intended for dentists and dental students. The user is responsible for the correct clinical use of each product and for following the manufacturer's instructions and professional standards. Nothing in the app is medical advice.

Acceptable use

The user must not:

• Provide false details or use another person's account.
• Place orders they do not intend to collect.
• Abuse branch staff or the support team in chats or ratings.
• Resell products in breach of the law.
• Attempt unauthorised access to the app or its systems, disrupt them, or collect their data by automated means.

Intellectual property

The app, its content and the Dentakit brand belong to us or our licensors. Product names and trademarks belong to their owners. None of them may be copied or used without permission.

Limitation of liability

• Nothing in these terms limits the user's rights under the Consumer Protection Law No. 181 of 2018 or any other mandatory law.
• The store, as seller, is responsible for product quality, conformity and warranty.
• Dentakit takes reasonable care in operating the app but does not guarantee that it will work without interruption or error.
• To the extent the law allows, Dentakit is not liable for indirect damage, or for harm caused by using a product contrary to its instructions or to professional practice.

Suspension and termination

• We may suspend or close an account for breach of these terms or misuse, and will tell the user the reason unless the law prevents it.
• The user may delete their account at any time from Profile → Delete account.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt. The courts of Alexandria have jurisdiction over any dispute arising from them. This does not prevent the user from filing a complaint with the Consumer Protection Agency.

Changes

We may change these terms. We inform users in the app of any material change before it takes effect. Changes do not apply to orders confirmed before they take effect.

Contact

• Dentakit
• Email: support@dentakit.app