Support

How to reach us

• Inside the app: Profile → Help and Support. A photo can be attached to a support request.
• Order chat: from the order page, to talk to the branch directly about the order.
• Email: support@dentakit.app

We reply within one working day. Each branch's opening hours are shown in the app.

Common questions

• How do I follow my order? In the Orders tab, which shows the order status, pickup slot and pickup code.
• Can I change the pickup slot? Yes, from the order page.
• Can I cancel an order? Yes, as long as preparation has not started.
• An item is unavailable? We ask you to choose: a substitute, continue without it, or cancel the order. If you do not reply within 7 minutes, the item is removed and the order goes ahead. You never pay for an item you did not collect.
• A wrong or damaged item? Tell the staff at the counter, or send a support request with a photo within 48 hours of pickup.
• How do I delete my account? From Profile → Delete account, or by email. Details are on the "Delete your Dentakit account" page.